Live chat for FluentCRM, FluentBooking & FluentCommunity
HeyFox puts what your WordPress site knows right next to the conversation: tags and lists from FluentCRM, appointments from FluentBooking, courses and spaces from FluentCommunity. Website chat, email, Messenger and Instagram in one inbox – on our own infrastructure in Switzerland.
No bot between you and your customers. Your team answers – and thanks to your CRM already knows who it is talking to.
Sound familiar?
She has been on your list for two years, bought your course and booked a call last month. Then she opens the chat – and your chat tool shows “Visitor #4711”.
The chat says “Visitor #4711”. Maybe it’s your customer of two years – your chat tool just doesn’t know.
Chat here, email there, bookings somewhere else, contacts in FluentCRM. You keep switching tabs – and lose the thread.
Contact form, reply in two days – by then the visitor has long moved on.
Free pilot – we set it up with you.
Your Fluent stack in the chat
HeyFox connects to FluentCRM, FluentBooking and FluentCommunity through a lightweight WordPress plugin. Is the person a subscriber, a customer, a course member? You see it in the middle of the conversation – and act right there.
No chatbot
Many chat tools now put an AI agent between you and your customers. HeyFox doesn’t.
No AI agent pretends to be your team. Your visitors talk to the people behind your business – who, thanks to FluentCRM, know who they are talking to.
Automatic greetings by page, time, source or CRM tag, canned replies with “/”, push notifications on your phone.
If AI helpers for your team come (e.g. reply suggestions or summaries): opt-in, off by default, clearly labelled, processed by our hosting partner in Switzerland – and never trained on your data.
How it works
A lightweight WordPress plugin – submitted to the WordPress.org plugin directory, currently in review.
01
Install the HeyFox plugin and paste your website ID. The chat bubble is live.
02
Paste the connection key on the site that runs FluentCRM. From now on your team sees tags, lists, bookings and courses in the chat.
03
Invite your team, add the web app to your phone, switch on push – and answer the first question.
Two sites, one CRM? Many businesses run their website and their member area on two WordPress installs. The connection key goes on the site with FluentCRM, a login key on further sites – it only recognises logged-in users and gives HeyFox no access to that site’s data. A hacked public website can never open your CRM. Not on WordPress? HeyFox runs on any website with a small code snippet and connects to ActiveCampaign directly.
In the pilot we set it up together with you.
Privacy
A chat collects sensitive conversations. That’s why HeyFox, its database and backups run on our own infrastructure in Switzerland – not with a big US corporation. Switzerland has an EU adequacy decision.
Hosted by Infomaniak in Switzerland
Independent uptime monitoring: status.heyfox.chat
Used only briefly on our own server for the approximate location (city level) – the IP never leaves it.
Just a random visitor ID in the browser’s storage. No third-party fonts, scripts or trackers.
Only two sub-processors: Infomaniak (servers, Switzerland) and Mailgun (email, EU region; US company, part of Sweden’s Sinch group). Our own Swiss mail relay is in the works.
Accept the data processing agreement (GDPR Art. 28) digitally in the app – PDF included.
Export or delete a visitor’s data at the push of a button. Retention from 30 to 1,095 days – your choice.
Daily, encrypted (AES-256), to a second location in Switzerland.
Pricing
All features included, your whole team at no extra cost, no limit on conversations. Cancel monthly. Prices excl. VAT.
Limited
€0 for 3 months
Limited pilot places for our first customers – set up personally. Then the founder price applies.
€9 / month
For pilot customers and the first 50 customers – for as long as your subscription runs.
€19 / month
The regular price after the launch phase.
Limited
€0 for 3 months
Limited pilot places for our first customers – set up personally. Then the founder price applies.
€90 / year
For pilot customers and the first 50 customers – for as long as your subscription runs.
€190 / year
The regular price after the launch phase.
Several websites? One inbox for all – or a separate workspace per website.
Pilot phase
Limited pilot places for our first customers – we set up HeyFox with you personally, including the FluentCRM connection.
€0three months, then founder price €9/month
Good to know: the HeyFox inbox for your team is currently in German (as in the screenshots with sample data on this page) – English is on the roadmap. The chat window your visitors see already speaks English, German, Dutch and French, and we’re happy to walk you through everything in English.
Prefer to ask first? Message us in the chat, bottom right.
We’ll get back to you personally. We only use your details for your request – more in our privacy policy (in German).
FAQ
No. HeyFox runs on any website. On WordPress, the plugin adds the chat and – if you use them – brings FluentCRM, FluentBooking and FluentCommunity into the conversation. Without them, it simply adds the chat and can still recognise logged-in users. On other websites, HeyFox connects to ActiveCampaign directly.
Not yet. The inbox for your team is currently in German; English is on the roadmap. The chat window your visitors see already speaks English, German, Dutch and French. In the pilot we set everything up with you – in English, if you like.
The HeyFox plugin has been submitted to the WordPress.org plugin directory and is currently in review. Until it’s approved, you get it directly from us.
If you want, visitors who leave their email address in the chat are added to FluentCRM with the status “transactional” and the tag “HeyFox-Chat” – no marketing consent is assumed. Tags you set in the chat start your FluentCRM automations as usual.
On our own infrastructure at Infomaniak in Switzerland – application, database and encrypted backups. Emails are sent via Mailgun’s EU region. Switzerland has an EU adequacy decision, and you accept the data processing agreement digitally in the app.
The chat window sets no cookies and loads nothing from third parties. If you want it to wait anyway, HeyFox has a consent mode: the bubble is visible, but nothing is stored until your banner gives consent or the visitor writes first.
No, on purpose. At HeyFox, a human answers – one who knows who they are talking to, thanks to your CRM. Automatic greetings by page, time or CRM tag still help you start conversations. If AI helpers for your team come (e.g. reply suggestions or summaries), then only opt-in, off by default, clearly labelled, processed by our hosting partner in Switzerland – and never trained on your data.
The three pilot months are free. After that you pay the founder price of €9 per workspace and month (or €90 per year) – and it stays that way as long as your subscription runs. The regular price is €19. You can cancel monthly.
Or ask us directly in the chat.
With a chat that knows who’s writing. Try HeyFox in the pilot – free and set up personally.